At My Pack Pro Ltd, we aim to ensure every order meets your expectations. However, if you need to return an item, our policy is designed to make the process simple and straightforward.
1. Returns Eligibility
- Only items purchased directly from My Pack Pro Ltd are eligible for return
- Products must be unused, in their original packaging, and in resalable condition
- Returns must be requested within 14 days of delivery
We cannot accept returns for:
- Customised items
- Clearance or discounted products
- Special-order items
Unless they are faulty or damaged
2. Damaged or Faulty Items
If you receive a damaged or faulty product:
- Notify us within 48 hours of delivery
- Provide:
- Your order number
- A brief description of the issue
- Clear photos showing the damage or fault
Once verified, we will arrange a replacement or full refund at no extra cost.
3. Incorrect or Missing Items
If your order is incorrect or incomplete:
- Contact us within 7 days of delivery
- We will resolve the issue promptly by sending the correct or missing items
4. How to Return an Item
To initiate a return:
- Email us at: info@mypackpro.co.uk
- Provide your order details and reason for return
Our team will:
- Issue a Return Authorisation (RA) number
- Provide return instructions
Once approved, send the goods to:
My Pack Pro Ltd
Unit 8, Hendham Vale Industrial Estate
Crumpsall Manchester
United Kingdom
M8 0AD
5. Refunds and Credits
- Once your return is received and inspected, we will notify you of the outcome
- Approved refunds will be processed to your original payment method within 7–10 working days
For trade customers:
- Refunds may be issued as account credit for future purchases
6. Return Shipping Costs
- If the return is due to our error (faulty, damaged, or incorrect item), we will cover all return shipping costs
- For all other returns, customers are responsible for return postage
7. Need Help?
Our support team is here to assist you:
